Janet Mutethya Currently employed as an IT assistant
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I’m a dedicated and results-driven professional with experience in customer service, sales, and software development. My background in customer service has strengthened my communication, problem-solving, and interpersonal skills, allowing me to build strong relationships with clients and deliver exceptional experiences.

In sales, I’ve developed a strong understanding of customer needs and business growth strategies, consistently meeting and exceeding targets through a mix of empathy, product knowledge, and strategic thinking.

Alongside this, I have hands-on experience in frontend and backend software engineering, where I design, develop, and maintain user-friendly and efficient web applications. I’m skilled in technologies such as HTML, CSS, JavaScript, React, python, Node.js, and Django, and I focus on creating seamless, high-performance digital solutions.

I take pride in my ability to combine technical expertise with strong customer insight, ensuring that every project I work on meets both business goals and user satisfaction. I’m passionate about continuous learning, teamwork, and delivering high-quality results.

Subjects

  • English Beginner-Expert

  • Customer service Beginner-Expert

  • Business & Accounting Studies Expert

  • Backend web development Beginner-Expert

  • Frontend developer (html, css and javascript) Beginner-Expert

Experience

  • frontend &Backend software Engineering (Nov, 2025–Present) at Infinite Tech Africa- Nairobi, Kenya
    Develop and maintain responsive, user-friendly web interfaces using HTML, CSS, JavaScript, and modern frameworks such as React or Vue.

    Collaborate with designers to translate UI/UX designs into high-quality, functional code.

    Ensure cross-browser and device compatibility for seamless user experiences.

    Integrate frontend and backend systems through RESTful or GraphQL APIs.

    Design, build, and maintain scalable and secure backend applications using Node.js, Django, or Flask.

    Create and manage databases (MySQL, PostgreSQL, MongoDB) and implement efficient data models.

    Develop and maintain authentication and authorization systems (JWT, OAuth, etc.).

    Implement business logic, data processing, and third-party service integrations.

    Optimize application performance, reliability, and security on both frontend and backend.

    Use Git and version control best practices for collaborative development.

    Participate in code reviews to ensure high-quality, maintainable code.

    Write and maintain technical documentation for systems, APIs, and features.

    Work collaboratively within Agile teams, contributing to sprints, stand-ups, and reviews.

    Continuously learn and adopt new technologies to improve software development practices.
  • Customer Care Representative (Jan, 2022–Jul, 2024) at Copia Kenya -Nairobi, Kenya
    the data was accurate and up-to-date for knowledge management purposes
    Managed customer inquiries, resolving issues promptly and documenting
    resolutions for future reference
    Developed and managed customer relationships, maintaining a high level of
    customer satisfaction
    Providing prompt & professional replies to all customer feedback
    Building and managing excellent customer relationships
    Manage customer inquiries, problems, requests & suggestions
    Ensure high levels of customer satisfaction
    Negotiate customer claims, initiate billing adjustments in coordination with
    the team leader
    Maintain & regularly update customer information
  • Sales Executive (Jan, 2020–Jan, 2022) at Institute Leon Achieved- Nairobi, Kenya
    Achieved sales goals and service targets by cultivating and securing new
    customer relationships.
    Demonstrated expert product knowledge during client interactions,
    addressing questions/concerns confidently and offering solutions tailored
    specifically for them.
    Conduct market research to evaluate gaps, opportunities, and alien needs
    Seek new opportunities through networking, cold calling, and social media
    channels
    Take feedback from customers and share it with support teams
    Prospecting leads and contacting them to pitch the product/ service
    Presenting product/ service demonstrations to the client
    Sales reporting and reviewing performance
    Boosted sales revenue by cultivating strong client relationships and
    implementing effective sales strategies.

Education

  • frontend Web Development (Jun, 2025–Nov, 2025) from ALX Africa
  • Backend web development (Jun, 2025–Nov, 2025) from ALX Africa
  • Bachelor of science in Information Technology (Sep, 2016–Nov, 2020) from JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY, Juja

Fee details

    KSh2–5/hour (US$0.02–0.04/hour)

    Fees will vary depending on urgency and work load

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