Joy Basic Details I am an enthusiastic and dedicated o
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I am a passionate and patient online tutor with a strong background in English and Computer Science dedicated to helping students understand and enjoy learning. My teaching approach is tailored to each learner's needs, focusing on simplifying complex topics and building confidence through interactive, student-centered lessons.

Whether you're preparing for exams, catching up in class, or aiming to improve your academic performance, I offer personalized support and proven strategies that lead to real progress. I’ve worked with students of various levels, helping them achieve their goals through consistency, motivation, and clear explanations.

I believe every student can succeed with the right guidance—and I’m here to provide it in a calm, supportive, and engaging learning environment.

Subjects

  • Computer (ICT) Grade 6-O level

  • English (A Level)

Experience

  • Customer Support (Jan, 2024–Jun, 2025) at Ahmadu Bello University (Distance Learning Centre) Zaria, Kaduna state. Nigeria
    • Responding to Customer Inquiries: Answer questions via phone, email, chat, or social media.
    • Resolving Complaints: Address and resolve customer issues quickly and professionally.
    • Providing Product or Service Information: Educate customers on features, usage, pricing, or policies.
    • Recording and Tracking Issues: Log complaints or service requests for follow-up and analysis.
    • Following Up with Customers: Ensure problems have been resolved and customers are satisfied.
    • Escalating Issues When Needed: Pass unresolved or complex problems to higher-level support or technical teams.
    • Maintaining Professionalism: Communicate clearly, courteously, and empathetically.
    • Feedback Collection: Gather customer feedback to help improve services or products.
    • Staying Informed: Keep updated on company offerings, changes, or promotions.
    • Meeting Performance Targets: Achieve metrics like response time, resolution time, and customer satisfaction scores.

Education

  • National Diploma (Dec, 2012–Dec, 2014) from Kogi state polytechnic, Lokoja

Fee details

    ₦5,000–15,000/hour (US$3.65–10.94/hour)

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