Milo Brufal Science, Mathematics, and English
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I am a Magna Cum Laude graduate of Cebu Normal University, holding a Bachelor of Secondary Education major in General Science. My academic journey has been marked by consistent excellence, being a Dean’s Lister throughout my studies, and grounded in a strong STEM foundation built during my senior high school years at the University of Cebu, where I graduated With Highest Honors.

Blending my passion for education with hands-on professional experience, I have worked in various capacities such as Science Tutor, Customer Success Associate, Youth Development Worker, and Content Engagement Associate. These roles have allowed me to develop a dynamic skill set that includes effective lesson planning, science communication, customer relationship management, and public engagement.

My work with both local and international organizations—from the Department of Education - Philippines to Dedale (formerly Software Club) and Fosterld International MUN—reflects my commitment to impactful service and lifelong learning. I aim to contribute to educational growth and community development by combining academic excellence, empathy, and strategic thinking.

Subjects

  • English Beginner-Expert

  • Science Pre-KG, Nursery-Bachelors/Undergraduate

  • Mathematics Pre-KG, Nursery-GCSE

  • Chemistry & Biology Grade 7-Bachelors/Undergraduate

Experience

  • Customer Success Associate & Content Engagement Associate (Mar, 2025–Present) at Dedale Intelligence (ex-Software Club), Paris, Île-de-France, France
    Customer Relationship Management: Build and maintain strong relationships with clients by understanding their needs, resolving issues promptly, and ensuring a smooth onboarding and ongoing support experience.

    Content Strategy and Engagement: Curate, create, and manage engaging content to support customer education and product adoption across various channels (e.g., email campaigns, knowledge bases, social media).

    Cross-Functional Collaboration: Work closely with product, sales, and support teams to gather customer feedback, improve service offerings, and drive user satisfaction and retention.
  • Teaching Intern (Jan, 2025–May, 2025) at Don Sergio Osmeña Sr. Memorial National High School Department of Education - Cebu· Internship
    Assist in Lesson Planning and Delivery: Support lead teachers in preparing instructional materials, organizing classroom activities, and delivering engaging lessons under supervision.

    Provide Student Support: Help students individually or in small groups with understanding course content, completing assignments, and improving academic performance.

    Classroom Management and Administrative Tasks: Assist with classroom organization, monitoring student behavior, recording attendance, and grading assignments or tests as needed.
  • Youth Development Worker (Jun, 2024–Jul, 2024) at Development Worker Department of Social Welfare and Development · Contract
    Mentor and Support Young People:
    Build positive relationships to support youth in their personal, social, and emotional development, helping them build confidence, resilience, and life skills.

    Plan and Deliver Engaging Programs:
    Create and lead activities, workshops, and events that promote leadership, education, health, and community involvement tailored to youth interests and needs.

    Advocate and Connect to Resources:
    Act as a liaison between youth and community services, providing guidance and referrals to education, employment, mental health, or other support networks.
  • Customer Success Specialist (May, 2024–Mar, 2025) at Booth & Partners, Cebu City
    Build and maintain strong client relationships by ensuring customer satisfaction, addressing concerns, and proactively identifying opportunities to add value.

    Guide onboarding and product adoption, helping customers understand features, best practices, and solutions to maximize their success with the service.

    Collaborate cross-functionally with sales, product, and support teams to relay customer feedback, resolve issues efficiently, and drive continuous improvement.
  • Sales and Costumer Service Representative (Jan, 2024–May, 2024) at OP360 (OfficePartners360), Cebu City
    Engage with customers to understand their needs, provide product/service information, and recommend solutions to drive sales and satisfaction.

    Handle inquiries, resolve complaints, and ensure timely follow-up to maintain a high standard of customer experience.

    Collaborate with internal teams to process orders, track deliveries, and ensure smooth post-sale support and issue resolution.
  • Advisor I (Nov, 2022–Dec, 2023) at Concentrix Cebu It Park
    Customer Support & Communication
    Provide prompt, clear, and empathetic assistance to customers through various channels (chat, email, phone), ensuring a positive and solution-oriented experience.

    Technical Guidance & Issue Resolution
    Assist customers with troubleshooting, setup, and product-related concerns, escalating complex issues as needed and collaborating with internal teams to ensure timely resolution.

    Case Management & Continuous Improvement
    Manage support tickets efficiently, maintain accurate records, and contribute to process improvements by sharing feedback and staying updated on tools, systems, and product changes.
  • Science and Math Private Tutor (Dec, 2021–Aug, 2022) at EMC Tutor Company, Turkey
    Design and deliver personalized lessons in Science and Math based on each student’s level, learning style, and academic goals.

    Break down complex concepts into simplified, relatable explanations to improve understanding and retention.

    Assist with homework, projects, and exam preparation, ensuring students are confident and well-prepared.

    Develop practice exercises and assessments to reinforce learning and track progress over time.

    Provide regular feedback to students and, when applicable, to parents/guardians to highlight strengths and areas for improvement.

    Foster a positive and encouraging learning environment that builds the student’s confidence and motivation.

    Support critical thinking and problem-solving skills through guided discussions and real-world applications.
  • Public Relations and Outreach Staff (Apr, 2021–Jul, 2022) at Fosterld International Model United Nations (FIMUN), Indonesia
    - External Communication & Representation
    Serve as the point of contact between the MUN organization and external institutions, schools, universities, and delegates.
    Represent the MUN team professionally in all outreach activities and correspondence.

    -Outreach & Partnerships
    Identify and reach out to potential partner organizations, sponsors, and collaborators.
    Build and maintain relationships to support event visibility, funding, and participation.

    -Promotions & Publicity
    Assist in planning and executing promotional campaigns across platforms (social media, email, direct outreach).
    Help increase visibility and delegate participation by crafting engaging content and materials.

    -Media Relations
    Draft press releases, promotional blurbs, and updates for media coverage.
    Coordinate with media outlets and student publications for pre- and post-event publicity.
  • Campus Ambassador (Mar, 2021–Apr, 2021) at International Model United Nations (IMUN) · Internship, Uttar Pradesh, India
    - Acted as the bridge between the organization and the student community on campus.
    - Promoted events, workshops, and campaigns through social media, posters, and peer engagement.
    - Represented assigned country in simulated UN sessions, focusing on global issues and diplomatic debate.
    - Conducted in-depth research on country policies, current affairs, and international relations.
    - Prepared position papers and speeches aligned with the country’s stance.
    - Participated in formal lobbying, negotiations, and resolution drafting.
    - Practiced and showcased strong skills in public speaking, critical thinking, teamwork, and diplomacy.
    - Engaged in respectful debates to build alliances and advocate for global solutions.

Education

  • Bachelor of Secondary Education Major in Science (Aug, 2021–May, 2025) from Cebu Normal University- Main Campus, Cebu City–scored 1.37
  • STEM, (Science Technology Engineering and Mathematics) (Aug, 2019–Aug, 2021) from University of Cebu - Main Campus, Cebu City–scored 98.77

Fee details

    ₱220–600/hour (US$3.58–9.76/hour)

    Subject Complexity: Advanced subjects (e.g., Math, Science, or Test Prep)

    Grade Level: Fees may increase for higher grade levels due to the depth of content and preparation required.

    Session Duration and Frequency: Discounts may be available for longer sessions or package bookings (e.g., monthly plans or multiple sessions per week).

    Mode of Teaching:

    Online Classes: Generally lower rates due to no travel time or cost.
    In-Person Classes: May include additional charges for commute or location-based pricing.

    Group vs. Individual Sessions:
    One-on-One Tutoring: Higher rate due to personalized attention.
    Group Sessions: Reduced cost per student.

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