Derrick Namanda Software Engineer
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Expert Information Security Professional and Certified IT Support Specialist and Software Developer ready to guide you from foundational IT skills to advanced cybersecurity concepts. I bring 5 years of hands-on industry experience into every lesson, ensuring you learn practical skills that are directly applicable in a real-world environment.

Ready to build a strong, secure foundation in IT and elevate your career? Don't wait to turn your curiosity into professional competence. Send me a detailed message today outlining your specific background, current challenges, and ultimate career goals. I look forward to crafting a truly personalized curriculum that will start your journey toward becoming a highly skilled and confident Software Engineer and IT professional!

Subjects

  • Software Development Beginner-Expert

  • Object Oriented Programming and Design Beginner-Expert

  • Cyber Security and DevOps Beginner-Intermediate

  • Backend Development Beginner-Expert

Experience

  • Information Security & IT Support Specialist (Oct, 2024–Apr, 2025) at Orbita Kenya
    Monitor security access logs, SIEM, and other monitoring tools for suspicious activity and potential breaches.

    Execute the Incident Response (IR) plan, investigate security incidents, contain threats, and document post-incident remediation steps.

    Perform regular vulnerability scans and penetration testing (or coordinate with external vendors) to identify and address system weaknesses.

    Access & Identity Management (IAM):

    Administer and manage user accounts, permissions, and access controls across various systems (e.g., Active Directory, cloud platforms, applications) based on the principle of least privilege.

    Manage Multi-Factor Authentication (MFA) and Single Sign-On (SSO) systems.

    Security Policy & Awareness:

    Develop, maintain, and enforce information security policies, standards, and procedures (e.g., acceptable use, data classification, remote access).

    Conduct security awareness training sessions for all employees on topics like phishing, social engineering, and password hygiene.

    Endpoint Protection:

    Manage and maintain endpoint security solutions (Antivirus/Malware, EDR) on all corporate devices.

    Ensure all operating systems and applications are consistently patched and updated to mitigate known vulnerabilities.

    II. IT Infrastructure & Support
    Help Desk & User Support (Tier 1/2):

    Serve as the primary point of contact for all IT-related issues, including hardware, software, network connectivity, and user application problems.

    Manage the ticketing system, prioritize requests, and ensure timely resolution of issues while maintaining high user satisfaction.

    Provide support for remote access solutions (VPN) and remote work technologies.

    Network & Systems Administration:

    Install, configure, and maintain network hardware (routers, switches, firewalls) and wireless access points.

    Administer and maintain virtual and physical server environments (Windows Server, Linux).

    Manage cloud services (e.g., Microsoft 365/Azure, AWS, Google Workspace), including email and collaboration tools.

    Asset & Inventory Management:

    Manage the full lifecycle of IT assets, from procurement and deployment to decommissioning.

    Perform imaging, setup, and deployment of new workstations and mobile devices.

    Backup & Disaster Recovery (DR):

    Implement, monitor, and test data backup and restoration processes to ensure business continuity and compliance.

    Maintain and periodically test the Disaster Recovery (DR) plan.
  • IT Support (Jan, 2024–Jun, 2024) at Nairobi city county
    At Nairobi City County, I gained practical IT support experience by actively contributing to the team’s efficiency and learning industry best practices
    through hands-on involvement.
    • Practical Troubleshooting: Responded to user inquiries, providing basic troubleshooting for hardware and software issues, and escalating
    complex cases as necessary.
    • Active Directory Management: Assisted with user account setup and permissions within Windows Active Directory, gaining foundational
    experience in account management.
    • Network Configuration: Supported configuration and troubleshooting of LAN and WAN networks to maintain connectivity and minimize
    downtime.
    • Workstation Setup: Supported setup and configuration of new workstations, including software installations.
    • Routine Maintenance: Conducted regular system maintenance, software updates, and data backups.
    • Team Collaboration & Skill Development: Participated in projects and daily tasks, learning from senior professionals and seeking guidance to enhance technical skills.
    • Professional Development: Engaged in training sessions, continuously applying theoretical knowledge to real-world situations and improving
    IT support skills.
    • In a team where we do develop innovative office tools and software within the Inclusivity, Public Participation, and Customer Service department, significantly enhancing public engagement in county government forums.
    • Streamlining departmental operations and accelerating task completion by integrating advanced technology solutions, positively impacting service delivery to thousands of citizens.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), contributing to the creation of professional and efficient presentations, documents, and data analysis.
  • Network Operations Center Engineer (Nov, 2022–Nov, 2023) at M & D Enterprises - Nairobi, Kenya
    Served as the Network Administrator, overseeing and maintaining the organization’s network infrastructure to ensure efficient and secure operations.
    • Network Management: Managed LAN and WAN configurations, ensuring stable connectivity and troubleshooting network issues to maintain
    optimal performance.
    • Network Security: Implemented firewalls, antivirus protocols, and security measures to safeguard network resources and data integrity.
    • System Monitoring: Regularly monitored network performance and proactively addressed potential issues to reduce downtime.
    • User Support: Provided technical support to users, assisting with connectivity and network access issues.
    • Documentation: Maintained comprehensive documentation of network configurations, updates, and security protocols to support continuity
    and compliance.
    • Printer Configuration & Support: Configured, connected, and supported both network and USB receipt printers for sales and invoicing
    operations, as well as office printers, ensuring reliable integration with POS systems and internal workflows.

Education

  • Information Technology (Sep, 2020–Oct, 2024) from KENYA METHODIST UNIVERSITY

Fee details

    KSh3,000–10,000/hour (US$23.18–77.27/hour)

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