Abhilash Kumar Jha IT Desktop Support | Hardware & Networking Basics
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Professional IT Support Engineer | Desktop Support & Salesforce CRM Expert
Namaste! Main ek working IT professional hoon jise Desktop Support, Hardware, Networking aur Salesforce CRM ka real-world industrial experience hai. Maine bhale hi formally pehle nahi padhaya hai, lekin apne career mein maine kai juniors aur naye employees ko technical training di hai.
Mera Padhane ka Tarika (Slow & Deep Learning):
Main maanta hoon ki IT bina practical ke nahi seekha ja sakta. Isliye mera course structure kuch is tarah rahega:
Day 1 (Theory): Hum basic concepts ko गहराई se samjhenge.
Day 2 (Viva & Presentation): Agle din aap mujhe wahi topic samjhayenge taaki aapki communication aur technical pakad mazboot ho.
Day 3 (Practical): Hum live remote tools (AnyDesk/TeamViewer) ke zariye troubleshooting ka practical karenge.
Main kya-kya padhaunga:
Windows 10/11 Installation, Configuration aur Troubleshooting.
Computer Hardware (RAM, Disk, Motherboard) aur Printers ki jankari.
Basic Networking.
Outlook Configuration aur Email Support.
Salesforce CRM
Aws Basics
Mera maqsad sirf aapko syllabus khatam karwana nahi, balki aapko job-ready banana hai. Main affordable rates par classes de raha hoon taaki beginners ko help mile.

Subjects

  • Hardware and Networking Beginner-Expert

  • Server Beginner

  • Computer Fundamental & Opreating Systems Beginner-Expert

Experience

  • IT Executive (Dec, 2020–Present) at GMS Consultant Pvt. Ltd.
    Salesforce CRM.
    Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
    Installation, assessment, and testing of desktop software applications
    Resolution of technical issues.
    Supervision of junior desktop support engineers and creation of training guides for new joinees.
    Establishment of workstations, assessment for connectivity and its proper functioning.
    Diagnose and resolution of software and hardware issues.
    Installation of connections, computer networks, and cabling for clients.
    Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
    Configuration and test of software, maintenance of hardware and peripheral devices.
    Evaluation of network performance and identification of improvement methods.
    Scheduling upgrades and maintaining them without interference.
  • IT Excutive (Feb, 2019–Dec, 2020) at Progility technologies pvt. ltd
    VC Polycom & Life Size and Handlining Team users
    Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
    Installation, assessment, and testing of desktop software applications
    Resolution of technical issues.
    Supervision of junior desktop support engineers and creation of training guides for new joinees.
    Establishment of workstations, assessment for connectivity and its proper functioning.
    Diagnose and resolution of software and hardware issues.
    Installation of connections, computer networks, and cabling for clients.
    Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
    Configuration and test of software, maintenance of hardware and peripheral devices.
    Evaluation of network performance and identification of improvement methods.
    Scheduling upgrades and maintaining them without interference.
  • Desktop Support Enginner (Jan, 2016–Jan, 2019) at 4yrs in wipro limited
    Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
    Installation, assessment, and testing of desktop software applications
    Resolution of technical issues.
    Supervision of junior desktop support engineers and creation of training guides for new joinees.
    Establishment of workstations, assessment for connectivity and its proper functioning.
    Diagnose and resolution of software and hardware issues.
    Installation of connections, computer networks, and cabling for clients.
    Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
    Configuration and test of software, maintenance of hardware and peripheral devices.
    Evaluation of network performance and identification of improvement methods.
    Scheduling upgrades and maintaining them without interference.

Education

  • Hardware & Networking (Oct, 2015–Jan, 2016) from Jetking lucknow–scored A Grade

Fee details

    ₹200–300/hour (US$2.11–3.16/hour)

    UPI - Jabhilash85@icici

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