Shaheen Iqbal Computer Systems
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I can teach the candidates of gadre 10 to Diploma level students about computer systems, not just theory but how they are used and implemented on industrial scale. I will provide hands on expereince of Computers and AI based technologies that are being used in industry so they are ready for future challanges. ALong with that Physics is also my area of expertise. I can also teach skill based subjects according to my 11 years of professional experience in Software as a Service Industry listed below.

1. Business & Administration Skills

- Office administration and document management
- Professional email writing and communication
- Time management & organizational skills
- Customer service best practices

2. Sales & CRM Skills

- Basics of sales operations & client relationship management
- Using CRM tools to track leads, follow-ups, and customer data
- Preparing quotations, invoices, and purchase orders

3. Inventory & Procurement

- Fundamentals of inventory control and stock management
- Purchase order cycle and supplier coordination
- Basics of procurement and vendor management

4. Project Coordination & Logistics

- Project scheduling and resource allocation
- Labour management and workforce planning
- Monitoring project performance with PMS tools

5. IT & Office Tools

- Microsoft Office (Word, Excel, PowerPoint) for workplace productivity
- Basics of Excel for data entry, reporting, and analysis
- Introduction to ERP/CRM/PMS systems

6. Career & Workplace Readiness

- How to prepare a CV and cover letter
- Interview preparation and workplace etiquette
- Professional ethics and teamwork skills

Subjects

  • ICT (Information and Communication Technology) Grade 10-Diploma

  • IT (Information Technology) Grade 10-Diploma

  • Physics (10+2)

  • Computer (1st year and 2nd year) Intermediate

Experience

  • Project Coordinator (Jul, 2025–Present) at Bangai Trading and Contracting
    Diagnose and troubleshooted technical issues including hardware, software, account setup, andnetwork configuration, ensuring minimal downtime.
    Delivere remote support via phone, email, and chat, providing step-by-step technical guidance and escalating unresolved issues to higher-level teams.
    Tracke and resolved incidents within agreed Service Level Agreements (SLAs) using ticketing
    systems and updated Knowledge Base entries for future reference.
    Install, configure, and maintain Windows OS, applications, peripherals (printers, scanners), and mobile devices through Intune/SCCM deployment methods.
    Manage IT assets by performing imaging, re-imaging, asset recording, and disposal using asset management solutions, ensuring accurate lifecycle documentation.
    Provide network and security support, including LAN/WAN troubleshooting, antivirus configuration, and system updates, to maintain secure and stable operations.
    Configure Networking Devices, replacing PC components and Routine Manintenance every month for update Patch and securities.
  • Project Manager (Jul, 2023–Jun, 2025) at Conceptrix Pvt Ltd - Karachi
    Led multiple SaaS integration projects for international clients, ensuring timely delivery.
    Manage Call Center Operations, lead generation and VoIP systems for seamless performance.
    Managed cross-functional collaboration between engineering, sales, and customer success teams.
    Used Salesforce, HubSpot, and Jira for project tracking and client engagement.
    Developed and maintained charters, budgets, and progress documentation.
    Identified risks, implemented mitigation strategies, and resolved project conflicts.
    Conducted weekly stakeholder reviews with detailed reports and presentations.
    Used EPICOR ERP to track Business Management, Sales and workflow to maximize efficiency.
    Acted as Scrum Master, facilitating sprint planning and driving agile project momentum.
  • Manager (Feb, 2014–Jul, 2023) at DipDag Pvt Ltd
    Directed administrative operations and customer service support for 200+ employees in a serviceoriented industry.
    Supported C-suite with confidential communication, reporting, and client interaction.
    Used Salesforce, Zendesk, HubSpot, Zoho, and Odoo for customer relationship management and
    issue tracking.
    Coordinated investor board meetings, travel arrangements, and company-wide events.
    Managed customer escalations and complaint resolution, maintaining service satisfaction.
    Supervised a team of administrative staff, ensuring productivity and workflow compliance.
    Used SAP ERP to optimize workflow and analyze areas which can be improved.
    Utilized Salesforce, Zendesk, HubSpot, Zoho, and Odoo to streamline operations.
    Ensured call center and VoIP systems ran efficiently, achieving high service quality and KPI targets.

Education

  • DAE Computer System Engineering (Feb, 2021–Aug, 2024) from Pakistan Paramedical and Engineering Council

Fee details

    ﷼20–35/hour (US$5.49–9.62/hour)

    That depends on the student, their financial situation and their previous grades.

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