Shanu Panikkasseri Shaji Certified TEFL Level 5 English Trainer
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Hello! I’m Shanu Panikkasseri Shaji, a passionate and certified English Language Trainer (TEFL Level 5) with a strong background in communication, hospitality, and training. I am currently working part-time at English House as a Language Trainer, where I help learners of all levels develop their fluency, confidence, and command of the English language.

With over 4 years of experience in the hospitality and education sectors, I understand the importance of effective communication in both personal and professional life. My teaching style is interactive, practical, and learner-focused, combining real-life scenarios, role plays, and personalized feedback to make English learning enjoyable and result-oriented.

I specialize in:

Spoken English & Everyday Communication

Business English & Presentation Skills

IELTS Speaking & Interview Preparation

Accent Training & Pronunciation Practice

Whether you’re a student, job seeker, or working professional, I’ll guide you step-by-step to speak English with confidence and clarity. My goal is not just to teach English—but to empower you to express yourself effortlessly in any situation.

Let’s begin your journey to fluent English together! 🌍✨

Subjects

  • Public Speaking Beginner-Expert

  • Spoken English Beginner-Expert

  • Interview preparation Beginner-Expert

  • Soft skills, Personality Development Beginner-Expert

Experience

  • English Trainer (Jun, 2025–Present) at English House
    I am currently working part-time as a Language Trainer at English House, where I conduct Spoken English and Communication Skills sessions for students and professionals. I specialize in enhancing fluency, pronunciation, grammar, and confidence through interactive and practical lessons. My teaching style focuses on real-life communication, public speaking, and professional English development, helping learners use English effectively in everyday and workplace situations.
  • Assistant Manager L&D (Feb, 2025–May, 2025) at Double Tree Hilton Arpora, Goa
    • Design and deliver targeted English communication and soft skills training programs for employees across all departments, including Front Office, Housekeeping, F&B, and Kitchen.
    • Assess individual and departmental language proficiency levels through observations, assessments, and feedback, and customize training modules accordingly to ensure relevance and engagement.
    • Facilitate interactive sessions on conversational English, telephone etiquette, professional email writing, and guest engagement to enhance staff confidence and clarity in communication.
    • Collaborate with Heads of Departments (HODs) to identify performance gaps and align training goals with business outcomes, especially in guest satisfaction and service excellence.
    • Use a mix of instructional methods—including role-plays, video-based learning, and real-life hospitality scenarios—to create a practical, learner-centric environment.
    • Provide one-on-one coaching and feedback for team members struggling with English, resulting in noticeable improvement in performance reviews and guest feedback scores.
    • Create easy-to-use reference materials and handouts to support self-paced learning and revision.
    • Monitor training effectiveness through pre/post-assessments, on-the-job evaluations, and regular feedback sessions, contributing to a 15% improvement in communication-related KPIs.
  • Night Manager (Sep, 2024–Dec, 2024) at Holiday Inn, Brighton
    • Led onboarding and training programs focused on effective English communication and service standards.
    • Coached multilingual team members, improving guest interaction and confidence in English.
    .
  • Duty Manager (Oct, 2023–Dec, 2024) at Premier Inn, St Andrews, Scotland
    • Conducted staff training sessions focusing on health and safety protocols and operational procedures.
    • Onboarded and mentored new employees, ensuring alignment with organizational standards.
    • Delivered team briefings to improve communication and align goals.
  • Duty Manager (May, 2023–Jul, 2023) at Holiday Inn Express, Dundee, Scotland
    • Training staff in matters of professional conduct, and ensuring that there is always enough staff by organizing staffing schedules efficiently.
    • Promoting a positive work environment by addressing staff concerns and ensuring their well-being during shifts.
  • Reservation and Sales Agent (Jul, 2022–Mar, 2023) at Belmond, Oxford, UK
    • Trained new agents on English communication for international guest interactions.
    • Assisted in drafting and proofreading emails, scripts, and communication templates.

Education

  • TEFL Level 5 (May, 2025–Jun, 2025) from TTA
  • MSc International Hotel and Tourism Management (Jan, 2021–Jun, 2022) from Oxford Brookes University, United Kingdom–scored Merit

Fee details

    ₹850–1,500/hour (US$8.95–15.79/hour)

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