Sr manager (Nov, 2010
–Present) at Siemens Technology and Services Pvt. Ltd
Collaborating and managing team (people and technical) of 20+ to deliver quality products to market.
Convincing and presenting new feature to German partner and fetching the new task to the team.
Support Product Management with customer research and gather feedback from internal and external stakeholders on features. Working in Agile environment, scrum,
Collaborate with development teams, product teams, and QA teams to ensure they understand the vision and scope of each feature. Successfully manage and deliver multiple releases (6+ annually). Understand the software requirement as customer point of view and raise the change request.
Dealing cross functional product teams across geographies to excel in Quality delivery with reduced cost & increased automation.
Worked as point of contact between teams and stakeholders. Work with Product Managers to maintain a prioritized backlog of user stories
Support customer interactions when validating new functionality or collating information about enhancement requests or defects.
Outstanding customer relationship skills, with the ability to uncover underlying requirements behind feature requests, recommend alternative technical and business solutions, and lead initiatives to meet tight deadlines while delivering optimal outcomes
Specialized in preparing artifacts like requirement gathering, review of Function specification, Test plan, test strategy, preparing of Test Specification, Test Reports, Handover Report to customer and stakeholders, reviewed Test cases, hardware planning, managing test environment, resource planning, estimation of feature test etc. to execute the test.
Understand customer requirements from the requirement specification, review the functional specification, prepare test specifications, execute tests, and deliver the final product to the end customer as a Delivery Manager.
Expert in both pre-release and post-release testing, working closely with the Alpha testing team to gain a deeper understanding of new releases in the early stages. Proficient in executing the complete SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle). Involved in Asset Management, Effort tracking, Defect management, Task allocation, Test Execution
Closely involved in solving issues/ calls raised by customers/channel partners in the defined time frame.
Verification the customer raised features and delivering on time with full end to end customer support from features kickoff to installation.