Jay Service Now Developer
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I am a dedicated and highly experienced ServiceNow Developer with over 3 years of hands-on expertise in implementing and customizing the platform, specifically focusing on ITSM and HRSD modules. Currently based in Bangalore and having worked with top-tier organizations like TCS, I possess a deep understanding of the ServiceNow ecosystem, including the latest releases like Vancouver, Washington DC, and Xanadu. My primary goal is to help working professionals and students overcome technical challenges and master the platform through practical, real-time guidance.

My Teaching & Support Methodology:
My approach is built on practical learning rather than just theoretical concepts. I believe that the best way to learn ServiceNow is by doing, so I explain every concept by creating real-time scenarios directly in a ServiceNow Personal Developer Instance (PDI). Whether it is configuring Incident Management, building complex HR Workflows, or writing advanced Business Rules and Client Scripts, I ensure that my students understand the 'why' behind every configuration. For professionals, I provide dedicated job support, where I help in debugging complex scripts, solving production issues, and ensuring project deadlines are met with high-quality deliverables.

Comprehensive Expertise in ITSM & HRSD:
I specialize in end-to-end implementation of ITSM modules such as Incident, Problem, Change, and Request Management, along with Service Catalog and Flow Designer. In HRSD, I have extensive experience in HR Case Management, HR Criteria, and Lifecycle Events. I also assist in interview preparation by conducting mock sessions and sharing frequently asked technical questions to help you land your dream job. I offer flexible timings in both morning and evening slots to accommodate working professionals across different time zones. I am committed to providing high-quality support that makes your ServiceNow journey smooth and successful.

Subjects

  • ServiceNow Developer Beginner-Expert

  • ITSM Beginner-Expert

  • Hrsd Beginner-Expert

Experience

  • servicenow developer (Jan, 2023–Present) at Tata Consultancy Services, Bangalore (+3 years experience)
    ITSM Specialist: Expert in configuring and customizing core ITSM modules, including Incident, Problem, Change, and Request Management to streamline IT service delivery.
    HRSD Implementation: Extensive experience in HR Case Management, HR Service Portal, and automating HR workflows to improve employee lifecycle experiences.
    Service Catalog & Flow Designer: Designed complex Service Catalog items and automated business processes using Flow Designer and Workflows for both IT and HR requests.
    Scripting: Proficient in Client-side and Server-side scripting (Business Rules, Client Scripts, UI Policies, and UI Actions) to enhance system functionality.
    HR Criteria & Security: Configured HR Criteria, User Criteria, and ACLs to ensure secure and personalized access to HR services and data.
    Integrations: Experienced in integrating ServiceNow with external HR and IT systems using REST/SOAP APIs.
    Job Support: Providing real-time technical assistance and bug fixing for ServiceNow developers working on live ITSM and HRSD projects.

Education

  • B.TECH (Jun, 2016–Jun, 2020) from ST MARK EDUCATIONAL INSTITUTIONS AND TECHNOLOGIES

Fee details

    ₹45,000–60,000/month (US$473.63–631.51/month)

    Hourly Rate: My standard fee is ₹800 - ₹1,200 per hour, depending on the complexity of the task.
    Monthly Job Support: For full-time monthly job support (ITSM/HRSD), the fee starts from ₹15,000 - ₹20,000, based on the number of hours required per day.
    Project-based: For specific project tasks, bug fixes, or integrations (REST API/Service Portal), the fee will be discussed and fixed based on the scope and urgency of the work.
    Module Complexity: Fees may vary slightly if the requirement involves advanced HRSD Lifecycle Events or complex ITSM customizations.
    Trial Session: I can provide a 30-minute free consultation/demo to understand your requirement before we start the engagement.

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