MARC SAMUEL PABILONA Cloud, Cybersecurity
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🏢 Current Role
Associate Manager, Cloud Engineering (Azure & AWS Infrastructure as a Service) at DXC Technology Claude API Docs

📋 Professional Summary
A cloud security professional focused on reducing attack surface and increasing security posture Claude, with expertise spanning Google Cybersecurity, IT Support, CompTIA Network+, Azure Admin, DevOps, Security, Artificial Intelligence, and Project Management.
Within DXC Technology, he is responsible for implementing, monitoring, and maintaining Microsoft Azure solutions — including compute, storage, network, load balancing, and security. He applies DevOps toolchain components such as Jira, Trello, Kanban, GitHub, Jenkins, Terraform, Ansible, and ELK Stack, and utilizes incident and change management protocols via ServiceNow. Claude API Docs

🛠️ Previous Experience
Prior to DXC Technology, Marc was a Senior Cloud Engineer at HCL Technologies, providing Google Cloud Platform support to customers worldwide. Claude API Docs

🏆 Notable Achievements
AWS Siklab Pilipinas – October 2020 Champion (Codename: Cloudy) Steve Kinney

📜 Key Certifications
CSA1: Certified Security Awareness, Aviatrix Certified Engineer – Multi-Cloud Networking Associate, Oracle Cloud Infrastructure Foundations 2020 Certified Associate, and Fortinet NSE Institute: NSE 1 Network Security Associate Claude

🌐 Community Presence
PlatformHandleLinkedInlinkedin.com/in/cloudsecurityguyGitHubgithub.com/marcsamuelMedium@marcsamuelpabilona (TheNMAPGuy)Stack Overflowmarc-pabilonaDocker Hubmarcsamuel

💡 Community Involvement
Active member of the ISC2 Philippines Chapter Claude, regularly engaging with the cybersecurity community around topics like SOC 2, cloud security, and professional development.

Subjects

  • Project Management Intermediate

  • Logo design Intermediate

  • Cyber and Cloud Security Intermediate

  • Vibe coding Expert

  • Cloud computing, AWS, Azure Intermediate

Experience

  • Associate Cloud Manager (May, 2019–Present) at Dxc Technology
    An Associate Cloud Manager that is responsible for managing or overseeing cloud projects and teams, ensuring the availability and security of cloud infrastructure, and providing technical guidance to cloud engineers. I oversee resource utilization, collaborate with cross-functional teams, and support the implementation and maintenance of cloud-based systems.
  • Senior Cloud Engineer (Jun, 2016–Jan, 2019) at HCL at Google Philippines
    GOOGLE PHILIPPINES VIA HCL TECHNOLOGIES (PHILIPPINES),INC. – MANAGED SERVICE PROVIDER
    Working as a Senior Cloud Analyst – Google Cloud Platform, Compute Engine, Virtual Machine, Load Balancing (Infrastructure as a Service), Stackdriver, IAM and Security
  • Technology Operations Technician (Dec, 2011–Jun, 2016) at JPMorgan Chase and Co.
    -System Administration including Desktops, Laptops, Virtual Desktop Infrastructure, Thin Clients, Devon IT, and Telephony.
    - Checking user access, configuration and other objects in Active Directory.
    - Incidents and Change Request: MACD (Move,Add, Change,and Disconnect) of IT Hardware & Software equipments including servers physically and remotely.
    -L2 Support for desktop,laptop, banking and call center application and system access issues.
    - Tier2 support for hardwares, softwares and applications within the site that cannot be resolved within the helpdesk level. Respond to and triage escalated tier2 support for all production environment, systems, and work with other operations team members to follow issues through resolution.
    -Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktops, Laptops, and Thin Clients), Phones, and Peripherals, documenting any fixes or troubleshooting steps to ensure procedural consistency.
    -Coordinate issue resolution with tier3 support personnel or outside vendors, as appropriate.
    -Perform installations of new or updated systems into the test and production environments by following prescribed build guides or software installations guides.
    -Monitor production environment using existing monitoring tools of workstation, servers and peripheral devices at the sites.
    -Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
    -Provides effective production support including accurate problem identification, and ticket documentation.
    -Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process. Have a strong technology background to understand change requests and to recommend alternate solutions.
    - Responsible for the on-site administration, support and maintenance of the company’s Windows based Enterprise
    Desktop Infrastructure, part of my responsibility as Global Technology Infrastructure Desktop Engineer team was the configuration, implementation and management.
    - Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
    - Self-motivated, creative, capable of working as team or as individual SME for executive level communications support, organized and able to manage individual schedules.
    - Provide daily and weekly reports to management with potential solutions to aged items.
    - Maintaining Asset data Inventory of all IT related materials
    -Deploy, test and implement application configuration changes or patches by following change management process.
    -Reports defective hardware devices to third-party vendor and assists for the replacement.
    -Assists Blackberry and iPad users (Enterprise Activation, software installation and email activation).
    -Performs and checks system, application and security logs on machines having issues before passing the ticket to other solvers.
    -Join call conferences to other solver if there is an issue with (P1/S1) high severity / priority.
    -Update IT asset management database and inventory documents.
    -Resolve hardware/software issues for contact center customers, configure phones and support NICE platform at the site. Work will include but not limited to desktop break fix, and moves, adds and changes (MACD).
    -Research and investigate problems and develop viable solutions report recommendations clearly and effectively to the team.
    -Lost-file prevention through training on how and where to store information.

Education

  • Bachelor of Science in Computer Engineering (Aug, 2022–Jun, 2025) from UTEL UNIVERSITY
  • Bachelor of Technology in Computer Engineering (Jun, 2004–Apr, 2008) from Technological University of the Philippines-Manila

Fee details

    ₱1,000–3,000/hour (US$16.27–48.80/hour)

    Expertise and Real Use Case based teaching

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