Mohamed Shoaib Spoken English, Tamil, Hindi
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Hi, Myself an IT Engineer with over 16 Years of experience in IT and I have worked at Dubai, Singapore and India. I am fluent in Spoken, Reading and written English, Hindi and Tamil where I can effectively teach you these languages and make you fluent in these languages. I can share my skills in Microsoft Windows Server, IT Hardware and Networking in depth knowledge with B. Tech Information Technology, Diploma in Electronics and Communication Engineering and Certifications in MCITP, CCNA, CompTIA A+ PC Technician and CompTIA N+ Network Technician.

Subjects

  • IT Hardware & Networking Grade 10-Bachelors/Undergraduate

  • Computer and Computer Networking Pre-KG, Nursery-Bachelors/Undergraduate

  • Tamil Basics (Read, Write and Speak) Pre-KG, Nursery-Grade 8

  • Hindi (written and spoken) Beginner-Expert

  • English & Grammar Expert

Experience

  • Senior IT Admin (Mar, 2024–Feb, 2026) at Global Equipment Trading, Thanjavur
    Provided analytical and technical solutions to service desk incidents across all
    technical levels.
     Installed, configured, and maintained desktops, laptops, printers, POS hardware, and
    client software.
     Administered Windows OS architecture, security policies, AD, DNS, DHCP, GPOs.
     Supported Linux, Mac and Windows servers, ensuring uptime and security compliance.
     Delivered wireless and mobility device support across operational environments.
     Handled problems through to resolution while meeting deadlines.
     Performed system testing, upgrades, and business-aligned enhancements.
     Worked independently in an unsupervised setup and led a 5-member IT team.
     Maintained high customer satisfaction under pressure.
  • IT Analyst (Jun, 2022–Feb, 2024) at National Institute of Education (NIE), Singapore
    Delivered day-to-day client device support for 1,000+ users.
     Resolved incidents at Tier 1 & Tier 2 levels with strong SLA adherence.
     Supported new site device configurations and installations.
     Managed Mac OS, Windows OS, MS Office products, printers, and mobility devices.
     Worked closely with multiple support groups to resolve escalations.
     Applied structured troubleshooting using OSI model principles.
     Created documentation and trained end users.
     Demonstrated flexibility with extended hours and production environments.
  • IT Administrator (Mar, 2020–May, 2022) at AGT Company Ltd, Thanjavur
    Managed full IT infrastructure including servers, workstations, printers, and wireless
    networks.
     Performed audits, asset tracking, and compliance checks.
     Installed and maintained new hardware/software, moves & relocations.
     Delivered POS and enterprise application support.
     Ensured rapid issue resolution and proactive system maintenance.
  • IT Administrator (Oct, 2013–Oct, 2019) at Fresh Express LLC, Dubai
    Windows Server (2012/2016/2022) | Mac OS | Active Directory | Group Policy
     VMware vSphere / Hyper-V | Virtualization Management
     Linux (Basic administration, troubleshooting – Advantage)
     Desktops, Laptops, Printers, Scanners, POS Systems & Peripherals
     Rugged handheld & mobility devices, BIOS, firmware, drivers, hardware diagnostics
     AWS (EC2, S3, IAM, VPC, CloudWatch) | Cloud Administration
     Networking: VLANs, Routing, Switching, OSI Model, Firewalls, VPN, LAN / WAN / WLAN
     Wireless technologies (APs, Controllers), TCP/IP, DNS, DHCP, VLANs, OSI Model
     Firewall basics, Endpoint protection, Antivirus, EDR, Windows OS security policies
     Access controls, data protection, Backup & recovery practices, Service Desk Operation(Tier 1/2/3)
     Incident, Problem & Escalation Handling, SLA-driven support delivery, Customer complaint
    resolution
    Asset & inventory management, Strong customer satisfaction focus, Self-starter,
    proactive, flexible
     Excellent interpersonal & communication skills, Multi-tasking in high-pressure
    environments, Strong team player with positive attitude
     ITIL Practices: Incident, Change, Asset Management (ServiceNow, ManageEngine)
     PowerShell / Python / AWS Lambda Automation
     Backup & Disaster Recovery (Veeam, Symantec, Windows Server Backup)
     Microsoft 365, Outlook, Teams, SharePoint, Azure Active Directory
     Endpoint Management: Intune, SCCM, Patch Deployment
     Security: Antivirus, IDS/IPS, Endpoint Protection
     User Support: Tier 2/3 Support, SLA-driven Service Delivery, POS, Desktop, Laptop, Printers.
  • IT Support Engineer (Jun, 2011–Aug, 2013) at Ascot & Royal Ascot Hotel & Apartments, Dubai
    Provided day-to-day onsite IT support for hotel operations including front office, back
    office, and F&B departments.
     Installed, configured, and supported desktops, laptops, printers, POS systems, and
    peripheral devices.
     Supported Windows operating systems, MS Office applications, and endpoint security
    solutions.
     Managed LAN and wireless network troubleshooting, basic switch/AP issues, and
    vendor coordination.
     Handled incidents and user issues independently, ensuring minimal downtime and high
    customer satisfaction.
  • Desktop Support Engineer (Jun, 2009–Apr, 2011) at New Smart Systems, India
    Delivered desktop and end-user support to corporate clients for hardware and
    software issues.
     Installed and maintained Windows OS, MS Office, antivirus, and business
    applications.
     Troubleshot desktops, laptops, printers, and peripherals, including hardware
    replacements.
     Assisted with LAN setup, basic network troubleshooting, and system relocations.
     Maintained call logs, service reports, and provided timely issue resolution within SLA.

Education

  • B. Tech Information Technology (Jun, 2006–Apr, 2009) from Anna University - chennai–scored 68
  • Electronics and Communication Engineering (Jun, 2003–Apr, 2006) from Directorate of Technical Education, Chennai–scored 74

Fee details

    ₹200–500/hour (US$2.11–5.26/hour)

    Depends upon Timing, Content

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