Anurag Bhatt Neutral Accent, Voice Training, Business Comms
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Experienced International BPO Operations Leader & Communication Skills Expert

Hello ! I am a seasoned Operations Leader with over 10 years of hands-on experience in international BPOs and Call Centres. I have successfully led teams, coached agents and delivered high impact training on Voice and Accent Neutralization, Business English,Customer Service Excellence, and Soft Skills.

My core expertise includes: Neutral Accent Training (American/ British)
Voice Modulation & Clarity
Fluency and Confidence buliding
Interview preparations for BPO/ ITES Jobs
Team Leadership and Coaching Techniques
Business Communication and Customer Handling Skills

I have trainer and mentored hundreds of agents andaspiring professionals, helping them improve their communcation skills, reduce mother tongue influence,and perform confidently in global client environments. Many of my students have successfully cleared BPO interviews and excelled in their roles.

Why Choose me?
Practical Industry- focused trainingbased on real BPO experience (not just theory)
Personalized one-on-one or small group sessions
Flexible timings suitable for working professionals and students
Proven results with before-after feedback and continuous support
Patient, encouraging, and result-oriented teaching style.

Whether you are preparing for BPO jobs, want to improve your spoken English for career growth, or need accent neutralization for international opportunities — I can help you achieve noticeable improvement in a short time.

Subjects

  • Interview grooming and preparation Beginner-Expert

  • BPO, Call center training Beginner-Expert

  • Business Communication and Behavioral Studies Beginner-Expert

  • Team leadership Beginner-Expert

  • Soft skill development: Personal and professional development Beginner-Expert

Experience

  • Sr. Project Manager (Jun, 2023–Jan, 2026) at Janbask Training
    Project Leading and Management
    Operations Management (Sales/ Retention & Customer Care Inbound/Outbound)
    SLA/ KPI Management
    Coaching and Developement of Workgroups
    SOP Management
    Process Trainings
    Onboardings
  • Group Manager (May, 2015–Mar, 2022) at ENCORE CAPITAL GROUP GURGAON
    Team Leadership (US Collections and Consumer Services (Inobound & Outbound)
    SLA & KPI Management
    Trainings (Process & Voice and Accent)
    New Hires Onboarding
  • Junior Engineer Product Support (Apr, 2014–Mar, 2015) at HCL
    Consumer Care via Inbound and Outbound Calls for British Telecom an International Voice process based out in Great Britain.

Education

  • BSc in Hospitality and Catering Management (Sep, 2009–Aug, 2012) from IHM MEERUT Meerut–scored 6

Fee details

    ₹800–1,200/hour (US$8.42–12.63/hour)

    One on One: ₹1000/ per session of 1.5 hrs.
    ₹4,000 for a 4-week batch (8–10 sessions)

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