Pankaj Tiwari Associate Consultant
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**Building AI Agents That Transform IT Operations 🤖**

Hello! I'm a Service Desk Manager with 14+ years of hands-on IT operations experience, and I specialize in **building AI-powered automation solutions** that solve real enterprise problems.

**What I Do:**
I design and deploy intelligent AI agents using **Claude, Microsoft Copilot Studio, and LLM prompt engineering**. My work spans automated ticket documentation, cost-benefit analysis automation, and AI-powered analytics dashboards—all solving actual IT service desk challenges.

**Why Learn From Me:**
✓ Real-world expertise, not theory—I use these tools daily in production environments
✓ Gen AI L3 Certified (DFS-Support Advance Beginner)
✓ Built 3+ production AI agents deployed at enterprise scale
✓ Expert in ServiceNow, Copilot Studio, and Claude API integration
✓ I solve *your* problems, not teach textbook examples

**What You'll Master:**
• Prompt engineering for IT automation (Claude, GPT)
• Building AI agents from zero (Copilot Studio workflow)
• Integrating Claude into ServiceNow and enterprise tools
• Handling real constraints: API limits, cost optimization, multi-agent workflows
• Career positioning: How to become invaluable with AI skills

**Who This Is For:**
IT professionals looking to upskill into AI, service desk teams wanting intelligent automation, and anyone ready to stop watching AI tutorials and start *building* solutions.

**My Guarantee:** Every lesson is backed by a real project you'll see in action. No fluff, just practical AI that works.

Let's build something great together. 🚀

Subjects

  • Computer Beginner-Intermediate

  • Artificial and Computational Intelligence Beginner-Intermediate

  • Prompt engineering Beginner-Intermediate

Experience

  • Associate Consultant (May, 2024–Present) at Hcl tech noida
    **AI-Powered Service Desk Architect | Gen AI Certified | Building Intelligent Automation at Scale**

    I design and build AI agents that transform IT service desk operations. With hands-on expertise in **Claude, Microsoft Copilot Studio, and prompt engineering**, I've created production-grade automation solutions that reduce manual work and improve operational efficiency.

    **What I Build:**
    - **AI Ticket Documentation Agent** — Automated ticket analysis & documentation using Claude
    - **TCD (Total Cost of Document) Analysis AI Agent** — Intelligent cost modeling for service desk workflows
    - **ServiceNow AI Dashboard with KPI Intelligence** — Data visualization + AI Insights layer for real-time decision-making

    **Core AI Competencies:**
    ✓ Prompt Engineering (Claude & GPT)
    ✓ AI Agent Design & Workflow Automation
    ✓ Microsoft Copilot Studio Development
    ✓ Claude API Integration
    ✓ Gen AI L3 Certification (DFS-Support Advance Beginner)

    **Real-World Impact:**
    - Built multi-agent AI systems solving enterprise IT service desk constraints
    - Integrated Claude for intelligent ticket routing & analysis
    - Designed Copilot Studio agents for automated documentation & analysis
    - Navigated API limitations & created scalable workarounds
    - Transformed ServiceNow data into AI-powered insights

    **14+ Years IT Operations | Band E3 Service Desk Manager | HCLTech**

Education

  • MBA (Jul, 2017–now) from AKTU LUCKNOW

Fee details

    ₹300/hour (US$3.16/hour)

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