Melda mbuya CUSTOMER SERVICES MANAGEMENT
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I am a passionate tutor with experience in both Customer Service and Computer Literacy, dedicated to helping people grow their skills and confidence. I believe customer service is about creating positive experiences through communication, patience, and problem-solving, while computer literacy is about empowering people to use technology with ease in everyday life and the workplace. I enjoy creating a friendly and supportive learning environment where learners feel comfortable asking questions, gaining practical knowledge, and building the confidence they need to succeed personally and professionally. I am an energetic and passionate tutor specializing in Customer Service and Computer Literacy, committed to making learning exciting, practical, and empowering. I love helping people discover their potential by building strong communication skills, confidence, and professional excellence in customer service, while also making technology simple, useful, and easy to understand. My teaching style is interactive, friendly, and hands-on, creating a space where learners feel motivated to ask questions, gain real-world skills, and enjoy the journey of personal and career growth.

Subjects

  • Customer service Beginner-Expert

  • Computer (ICT) Beginner-Intermediate

Experience

  • OFFICE ADMINISTRATION (Jun, 2023–Present) at County Government of Kisumu.
    Administrative Support – Handles daily office tasks to ensure smooth operations.
    Scheduling and Calendar Management – Organizes meetings, appointments, and events.
    Communication Management – Answers calls, responds to emails, and manages correspondence.
    Record Keeping – Maintains files, documents, and company records accurately.
    Customer Service – Welcomes visitors, assists clients, and handles inquiries professionally.
    Office Supplies Management – Monitors and orders office supplies when needed.
    Data Entry and Reporting – Updates records and prepares reports for management.
    Coordination Between Departments – Ensures smooth communication among teams.
    Problem Solving – Resolves office issues quickly and efficiently.
    Confidentiality – Handles sensitive company information responsibly.

Education

  • TOURISM AND TRAVEL MANAGEMENT (Apr, 2021–now) from Kisumu Nstional Polytechnic–scored DISTINTION

Fee details

    KSh1,000–2,000/hour (US$7.73–15.45/hour)

    Travelling to the student will incur an extra fee of 500 KSH
    The prices are negotiable to KSH for classes above 1 hr 30 minutes

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